Big Five’s White Glove Service®

We’ve thought of everything so you don’t have to.

Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.

Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry. Here are some of the services you can look forward to as a guest of Big Five:

Concierge Services Include:

  • Restaurant referrals & reservations Event ticketing, movie & theater information
  • Golf tee time reservations & referrals
  • Find, wrap & deliver one-of-a-kind gifts
  • Special occasion reminders & gift ideas
  • Wireless device assistance
  • Latest global weather and ski reports
  • Floral Services
  • Private air charter assistance
  • Latest sports scores, lottery results & stock quotes
  • Additional ground transportation, if needed
  • Last-minute local activity recommendations.
  • Lost luggage search; stolen luggage replacement assistance
  • Lost passport & documents assistance
  • ATM locator
  • Emergency cash transfer assistance
  • Travel information including visa/passport requirements
  • Emergency telephone interpretation assistance
  • Trip interruption
    Urgent message relay to family, friends or associates
  • Up-to-the-minute travel delay information
  • Long distance phone cards for worldwide calling
  • Latest inoculation requirements; local advisories, epidemics, & preventive measures
  • Embassy/ Consulate referral
  • Information on travel supplier strikes
  • Currency conversion or purchase
  • Legal referrals/bail bond assistance
  • Worldwide public holiday information

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