White Glove Service® in Action

What our clients are thinking.

Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.

Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise.

WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.

What It Means to Have a Tour Operator

Travel Agent

India, Chile and Argentina

Roger W. Argentina, Chile, India, Nepal & Sri Lanka

Customer Luxury Travel

Sandra B. Peru, Kenya

East Africa Luxury Travel

John D. Rwanda & Uganda

Travel Agent Testimonial

Sharon C.

Kenya Luxury Travel

Lynn N. Kenya

Luxury Travel

Mike M. Argentina

Opened our eyes to East African landscape and wildlife

Thank-you for assigning our guide to us whilst we were on safari past week. He opened our eyes to East African landscape and wildlife,sharing his extensive knowledge during our daily game drives. We were travelling with our grandchildren and he was most attentive to their questions making it an exhilarating trip of discovery for them. He is an excellent ambassador for his country and it’s inhabitants.

Many thanks,

D & A and family



Ecuador & Galapagos – Charming Quide – we would do it again

Our trip was wonderful! And our guide in Ecuador was excellent in every way!  We would like to take the rainforest trip and will ask for her again.  She was very professional, knowledgeable and quite charming!

I would certainly go with BigFive to  Peru, Chile & Ecuador again!

Cant tell you how much we enjoyed your company!


M&D. K

Patagonia & Iguazu Falls – Our guides knew how to get us around the falls,

Our guide, who drove with us to and from El Calafate to El Chalten was an amazing source of info and help.  She was AWSOME.

And our other guide at the Iguazu Falls really knew how to get us around the falls, and thru all the customs processes, going back and forth between Brazil and Argentina.

Can’t wait to go on our next planned trip this year to Tanzania & Uganda with you again.

See you soon!


Panama and Peru – Help with our Delayed Flight

Dear BigFive,

We appreciated BigFive efforts in assisting us with our delayed flight from Iquitos to Lime.  This was our first experience with BigFive and we would use your services again.

Our Travel Assistance & Documentation were excellent as well as our accommodations on the ground.

Thank you!

T&S. M


From East Africa…OUR FABULOUS TRIP!!!!

Hello BigFive,

I think that we four woman are all still trying to cope with re- entering our normal lives. Jet lag is over but who wants to be back here? Life was glorious for us every day as we went out on our drives, saw an abundance of animals and spent evening having sun-downers and eating fabulous meals!
I just wanted to thank you, and our Travel Agent, for planning a wonderful and perfect Safari for us. Your knowledge in choosing just the right camps and guides was superb, I think that I can speak for all of us in saying that we felt safe, well cared for and indeed pampered during this trip.

All in all, traveling so far and having none-stop activities is not totally easy. There is little time for rest, since there is always more to see and do. However, it could not have been made easier for us. We found the staff at every lodge or camp absolutely accommodating.
I do not think that we will ever forget the Valentine’s dinner on the veranda at Camp or our cocktails, or those magnificent gardens there! The Property was so elegant and yet rustic and having hippos frolicking in the River below our tents was something I will always remember so fondly.
I just want you to know that if I ever do another exotic trip, or even return to Africa, which I do want to do, I will be calling Big Five. I will highly recommend you to my friends.
I could go on and on but will end by saying thank you again for making our perhaps one and only Safari the trip of a lifetime and a dream fulfilled!


Happy clients who just got back from East Africa.


Northern India – I would do it again

Dear Big Five,

We spent a wonderful 10days in India, and it was just not enough time, everyone was friendly, the hotels were great, and your Destination Specialist was very helpful and knowledgeable. It was very comforting knowing that he was a guide himself for many years in India and prepared a lovely itinerary for us.

Our Driver was exceptional!

I would defiantly revisit India again.


D&K. W





Chile & Argentina – Lets Tango!

We have been to many destinations with you and this time we wanted to Tango!

We had an amazing time, our destination specialist listen to what we wanted and since we have traveled with you in the past it was comforting knowing we were in great hands.

Our guides and hotels were excellent, Buenos Aires Tango shows is defiantly a must! Next time I would like to take an authentic Tango Lesson.


J & J. G


Kenya & Tanzania – Extra Special!

We have traveled with BigFive before, and would definatly travel again with you.

Our trip to Kenya & Tanzania was perfect!… Our guides were well educated, knowledgable & Carring!  No more could be asked.

“Loved the 3 outdoor meals/cocktails”- Exra Special!

G & M. C


Brazil – A Great Experience!

We heard about Big Five from our Travel Agent, everything was taken care of from the begingign it was everything we wanted.

Meals, Hotels and most of all the guides were just fantastic!   I had high expectations and overall.. we had a Great Experience!

Thank you.



Peru – Wish I could have Stayed Longer

Everything was excellent. All of the people working with us were on top of their game and very interested in making sure we were totally informed and satisfied. The guides both on land and on boat were outstanding with their thoroughness and expertise. The hotels were splendid and they were so comfortable our only regret was that we were not able to stay longer in each one.


Thank you.

S&B .R


Safari – As I Write We Are Sitting In The Open Air – It’s a Paradise

To be honest we are having the trip of a lifetime.  As I write we are sitting in the open air lounge area of Xaranna looking out onto the delta.  It’s a paradise.  We are the only clients here so you can imagine the attention.  Our guide is truly amazing, immensely knowledgeable and charming.   This morning’s safari was much longer than at Tswalu, 6 am to 11am.   Weather is co operating, lovely and warm but not unbearable.   So far we have seen 4 of the big 5, the leopard being the only one not to be found.

Just off on our next safari.

BigFive he has done a fantastic job in organizing the Africa part of this truly outstanding adventure.

L. P


Costa Rica – Thoroughly Impressed with All The Services

My Clients  had an incredible vacation and aside from the screw ups from the airlines (nothing to do with Big Five), I think it’s safe to say that this was a trip of a lifetime for them.  They were thoroughly impressed with all the services Big Five provided while in destination and I have no doubt that we will see many referrals from them in the future.

Take care and thanks again for everything you guys did on this trip for them.



Thank you for Taking Care of our Father – Galapagos Islands

My Father was recently aboard on of your tours of the Galapagos Islands.

I wanted to take this time to thank your staff for taking care of him. For as long as  I can remember, my father has been an avid bird watcher and my siblings and I were very excited to hear about his plans to visit the Galapagos Islands in Ecuador when he first began to make travel arrangements six months ago.  This was the trip of a lifetime for him and it was exciting to hear that he would get a chance to do something he loved in such a unique place.  He had not really traveled while my mother was still alive and I was very happy and excited he was going to get a chance to take this trip.  He had researched everything about the islands and was looking forward to exploring with you tour group.  He also sent a message hone a few days into his trip that he was having a great time and had seen a lot of beautiful and interesting things.

Unfortunately, my father fell and broke his hip while he was on one of the islands.  Your staff and and guide on the ground aided him in getting to a medical facility on the islands and your tour guide stayed with him until arrangements could be made to get him back to the United States.

When we first heard, my siblings and I were terrified.  Here was my father on an island with no real hospital and it was unclear how he was going to make it back home.  He also wasn’t able to finish his trip of a lifetime.  Fortunately, a few days and several phone calls later, with the aid of your company, my sisters were able to make arrangements with his insurance to get him air-ambulanced home.  He has had surgery and rehab and is now home and walking around a bit (albeit with the use of a walker).  The surgery went well and are hopeful he’ll be back to normal soon.

More than anything, my sibling and I wanted to thank you for taking care of our dad.  We wanted to especially thank your tour guide and those who helped him get medical care quickly.  It really meant a lot to my father that your guide stayed with him until he was able to be back home.  He said the tour guide was one of the few at the medical center on the Galapagos who spoke English and it was comforting for him to communicate with someone.  Thank you all for making sure that he was taken care of on your tour!  It is greatly appreciated!

Thank you also for sending flowers.  Your tour group is really a class act and we appreciate all you have done for our family!


J.N & Family

Peru – Ecuador – Bags on Aboard

We were referred to BigFive, and I have to say I was very glad that we went with Big Five.  It was just so nice and easy to travel with you. Even with one glitch in Cusco/lima/Quito transfer. Our bags were not checked thru to Quito and there was a long wait for bags in Lima, but our representative had to work hard to get them on the flight to Quito & he Succeeded!

We felt so comfortable with everything that we would travel again with BigFive, maybe to Southeast Asia.


J.& S.K


Brazil & Argentina -Everything was Excellent Beyond our Expectations!

Our travel agent recommended Big Five and this was our very first trip to Brazil & Argentina. Everything was excellent beyond our expectations!

I would certainly consider to travel again with BigFive and would like to Visit perhaps. Israel, Asia & Australia.

Thank you  for a wonderful trip!

M & L H



Galapagos & Inca Trails – Super Trip!

Our travel agent was excellent, always available for questioning, very knowledgeable and with prompt service. Also it was very nice to have regular “ Check –ins” from Big Five along the way.

We would like to visit  Asia next.

Our trip was Super – Thank you!





Big Five Not Only Met our Expectations but Exceeded Them by a Wide Margin – India

Hi  Big Five,

We just wanted to let you know how impressed we were with the treatment and tour arranged by Big Five Tours. Every step along the way, things ran smoothly and efficiently with the only hitch being my leaving my camera bag with camera and iPad in one of the transfer cars when returning to the ship in Mumbai!

We were met in Cochin as expected and the tour of the city although fast (because of time constraints) was good.  We were dropped off at the airport in good time and had no problems getting onto the plane to Delhi.

We were met in Delhi by the guide and driver and were driven to our hotel.  The guide was very informative and gave us a running description along the way and made all the registration arrangements in the hotel.  The accommodation was excellent and after dinner we strolled down the street to observe a religious celebration on the street beside a Temple! We were not bothered and found it interesting to see all the action.

We were met the following morning by our guide, and driver who were very helpful getting us checked out of the hotel and on the road.  The guide  spoke excellent English and we were at the Presidents Palace when they changed the Guard! We spent some time in Old Delhi and had the experience of a bicycle driven rickshaw trip through the Silver Street, which was quite an experience! Both guest & I were amazed that the driver could pedal a bike with the two of us heavy weights sitting in the seat and guide riding along on the back of the rickshaw! The rickshaw driver earned a well-deserved tip!

We then started the driving trip to Agra during which the guide gave us a detailed description of the Moghul Dynasty and history.  Although the drive was on the super highway, we were able to see and view the countryside and observe the many women working the farm fields with very few men in view!  The drive through Agra on the way to our hotel was an eye opener as the city is quite crowded and very dirty. I believe we expected more of the same in Cochin & Delhi but Agra was two or three steps behind them. We checked into our very comfortable hotel and had a couple of hours on our own before the driver and the guide  were back to take us to the Taj Mahal.

We spend the rest of the day at the Taj.  It is quite a structure and the history is amazing.  There were many many visitors that day but the guide knew where to go and what to tell us so things worked out quite well. I believe both guest’s and my index fingers on our right hands were sore from taking so many pictures! Unfortunately, the weather did not cooperate completely as it was quite cloudy so we did not see the sunset on the Taj Mahal but the day had been so successful that we were not disappointed.  Because the same cloudy conditions were predicted for the following morning we decided that we would not go to the Taj for the morning sunrise but spend more time at the Agra Fort. We returned to the hotel, which was as close to Five Star as you could get and had a quiet night with a couple of glasses of wine before we turned-in.

The next morning we were met with the guide and driver early and headed off to the Agra Fort.  The Guide knew his stuff and we had a great three hours at the Fort before we started the return trip to Delhi. The one interesting thing at the Fort was that 4 or 5 different Indian females wanted to have their picture taken with the guest – I’m not sure if it was the white hair or white skin that was the attraction! The trip back to Delhi was good and I am glad we asked for and received a guide for the car trips.  He was quite informative and tried to answer all our questions. We arrived back in Delhi a little early so the guide decided to give an unscheduled side trip to the Slave Mosque on our way to the airport.  This is an old Mosque where they used some Hindu Temple artifacts when building the Mosque.  It was very busy with many visitors but the guide did a great job of explaining the history and showing us the defaced Hindu artifacts that were part of the Mosque.  From there we headed off to the airport and were dropped off in enough time so were able to go through the process of getting to the gate! Since we were travelling on an Air India international flight (a continuation of the New York through Delhi to Mumbai), we were assisted through the airport, security and customs by an Air India employee which made the check-in quite easy. I know  the guides were speaking to each other over the two day period and it all seemed to work like a fine running watch.

We were met with a driver and guide at the Mumbai airport and they drove us to the port. There was a little bit of confusion at the port gate as the first car could not continue onto the Cruise Terminal. We had to get out of the first car (with the beggars tapping at the window and junk sellers showing their wares), go through a couple of stages of security, get into the second car and then drive 250 meters to the Terminal where we got onboard for the night.  It was after dinner that I realized I had not brought my camera case with camera and iPad onboard. I contacted the Big Five emergency service (White Glove Service® guest assistance) by email and asked for the name of the company who had driven us from the airport to the Port.  Fortunately, the lady who had met us at the Port Gate in the evening and had driven us to the terminal was scheduled to meet us in the morning.  She arrive at the ship the following morning to transfer us out of the port to the Mumbai driver and new guide and she had my camera!  They realized I had left it in the car the previous evening but did not have permission to re-enter the port so brought it back in the morning.  This was my entire fault but the reaction from Big Five and the transfer people were all that you could expect and I appreciate that I still have my camera and iPad even though I lost a fair amount of sleep worrying about the misplacement!

The guided trip through Mumbai was quite memorable with the traffic being the greatest excitement!  Unfortunately for us, the Dabbawala workers were on strike so there were no lunches delivered the morning we were in Mumbai!  We did see the Dhobi Ghat and guest was amazed that after washing all the clothes in that toxic water, the workers jumped in for a bath after the washing was completed! We were returned to the ship by early afternoon and we decided that we would rest onboard rather than venturing out into the city on our own for the rest of the day.

The arrangements you & Big Five made for our 4 days in India were just excellent and I am happy that we did not rely on the cruise ship to make the more expensive and less detailed arrangements.  We had a great time seeing that part of the world and I am not too sure we will be returning any time soon. The tour with Big Five not only met our expectations but exceeded them by a wide margin.  You are more than welcome to pass this note along to your contact at Big Five as we thoroughly enjoyed the India experience.



Travel Agent & Clients

BigFive Went Above and Beyond to Help

You all did an excellent job on our clients  tour and went above and beyond to help them not only with their flight issues, but they had a great time in spite of delays and lost luggage.

We will definitely be using Big Five again for their travels. And the good news is they do travel frequently.

Will be in touch and thanks again!!


Travel Agent

Travel Agent & Clients

Costa Rica – This was a Dream Trip!

This was a dream trip! The accommodations at all three locations were incredible, as was the service. It was just paradise and well worth the money. Thank you so much!



J & ST


Our Guides in Machu Picchu were Excellent!

Everything went as we expected it, our contacts were very helpful and accommodating and our guides in Lima & Machu Pichu were excellent!

Thank you for making this trip so amaizing cant wait to travel with you again.

We would love to visit Egypt in the fueture.


M & V T



Without a doubt, the best trip ever!!!

Dear BigFive,

We recently returned home from what was, without a doubt, the best trip ever!!!
We enjoyed absolutely every activity we participated in, every hotel, and
every wonderful location.  It was so much more than we expected!!!
All of our guides were pleasant, personable, knowledgeable and
flexible.  They certainly did all they could to make this a trip of a
lifetime.  They took us to see everything we expressed an interest in and
then some!!

Our hotels were outstanding!!!   We were upgraded at nearly all of
the hotels, and they were worth the trip on their own.  The Hotel was
so nice, they celebrated my birthday with a cake, a bouquet of flowers, a note
from the manager and head of housekeeping, and finally an invitation to a
cocktail party held on my birthday!!  What a memorable day.
The Hotel in Siem Reap was elegant and colonial with the most
amazingly huge pool I have ever seen in a city hotel.  The hotel in Luang Prabang was so contemporary and beautiful, it was a real
surprise.  In fact Luang Prabang was a very pleasant surprise.  Chiang Mai was gorgeous!!!  with a room on a private floor with an enormous balcony and an outdoor shower!!  All of the hotels were convenient and we were able to do things
on our own because they were close to everything.

I wish I could give you a specific activity and call it the highlight of our
trip but that would be impossible!!  There was something nearly every day
that would fall in that category.  But there were 2 days that were truly
highlights – the day in Siem Reap when we saw the smaller temples, went on the
tethered balloon ride over Angkor Wat, and then went for an evening cruise on the
moat with cocktails and canapés.  What a DAY!!!   The second
fabulous day was in Chiang Mai when in one day we visited:  an elephant
camp (I love elephants) and went on a long elephant ride through the hills, an
orchid plantation (gorgeous), hill tribes (very interesting), and then Tiger
Kingdom (a sanctuary not on the itinerary).  We felt truly lucky to have
been able to enjoy so many wonderful things on one trip.

Thank you so much for everything, it was incredible and I know trips like that
do not just ‘happen’.  You did an amazing job putting this together and we
appreciate the effort it took to make this trip absolutely wonderful!!!

Thank you, thank you!!




We Had an Outstanding Time in India

 I just wanted to let you know that we had an outstanding time in India. This trip was truly one of the best trips we’ve taken in the past few years.  And, this time around was better than the time my wife and I went in 2001, with help of your company and the tour of course. Your guys in Varanasi were very knowledgeable; and (the guide) that spent time with us in Delhi and Udaipur was wonderful. Also, thank you again for inviting us to your guy’s (country manager) house in Delhi for the festival, we had such a wonderful time.  We really enjoyed this trip, and I wanted to thank you for all your help and the services that made it one of the best ever.



Tanzania – All the Accommodations were Very Upscale and Unique

Dear BigFive,

I met my clients again this afternoon at the Coffee lodge before heading to JRO for their flight to NBO. They were full of praises for their guide, saying that their a good spotter!

They saw almost everything that they wished for, but the most exiting part of it was the Migration that was all around their camp. 

All the accommodations were very upscale and unique. Friendly people / good food. “we will definitely recommend Big Five Tours& Expeditions to our family and friends.” 

 Best regards,


Agent & Guest

South Africa – Had an Amazing Game Viewing

This  morning my client was on Saferi and she had an amazing time and couldn’t thank us enough for all the arrangements. She said they had an amazing game viewing and was sad they decided to miss their last game drive this morning as the other guests saw Lions. She also said the service was superb and couldn’t fault anything.  Many thanks


Agent and Guest

Costa Rica – Proving Why Relationships Count!!!

How much do I love working with Big Five and your Destination Specialists.  I think we were both in tears as we just had wanted to provide my clients with what they wanted.  You all are the BEST as always.  Thank you for taking such great care of them and proving why relationships count!!! 



Private Travel in Peru – It Was Amazing! I Wish We Could Have Stayed Longer

Thanks. It was amazing! I wish we could have stayed longer in the islands and done more land touring. The islands really are very different even though they are close together.  We saw every creature imaginable both under and above water.  Thank you for all your help in making things come together. It really took a lot of the hassle out of it for us. I’m already dreaming up the next big trip.



Ecuador & The Galapagos Islands – Pickups and flights were all on time-Wonderful!

We had a really wonderful trips. Pickups and flights were all on time–Wonderful! Our Pre Departure information was very helpful and our quides knew exactly what we wanted to do, they answered all of our questions, defiantly will travel again with Big Five again.

Turkey – My Client Will Continue To Explore The World With You

Thanks to your  excellent team work &  I’m sure my client will continue to explore the world with you .   I had mentioned to your Destination Specialiste that he’s intersested in visiting Asia  and he will look for your expertise in China at that time.

Regards with thanks,


Galapagos – Good Time In Ecuador.

My Clients arrived from the Galapagos Islands last Friday and raved about their trip. On Saturday they booked a trip to Otavalo and enjoyed their day very much. Overall they had a good time in Ecuador.

Agent & Guest

Africa – Game Drive – “Exhausted But Happy As Clams”

I just got back from my game drive at  MalaMala.  We were exhausted but happy as clams because this morning was only our 2nd game drive and we have already seen all the animals!   My Family and I are having a great time.

Kindest Regards, J.C


Turkey Istanbul – Everyone’s Dedication to Making This Trip Memorable

My Client said he was welcomed to Istanbul by your White Glove Service® , he said the trip was great.  He commented that the guides were quite good.   He stated that he really likes the personalized service he’s received  and mentioned that he spoke with someone about planning something for his “off day”.  He said that at his request, your White Glove Service® worked on putting some plans together.  He was so  impressed by that and  excited to see what they were able put togetherat the last minute.   My Client said he was surprised by how busy Istanbul is- he mentioned they were held up a bit by a traffic jam this morning, but said it’s to be expected in such a hustling, bustling place.  He commented again on how impressed he is by everyone’s dedication to making this trip memorable.

Agent & Guest

Peru – Services and Accommodation Could Not Be Better Scheduled

Our client commented they are having a good time, that services and accommodation could not be better scheduled.  She mentioned that  the guide in Cusco was very intelligent and answered them all question with accuracy and confidence.  Tomorrow they are traveling to Arequipa.


Agent & Guest

Egypt – How Great Big Five Egypt Services Are

This is a quick note to let you know that our clients returned from Luxor very happy with the White Glove Service®  and they were highly talking about the services, accommodation and hospitality knowing that all the time they were mentioning how great Big Five Egypt services are and even compared their last trip to Peru and how they wish to have Big Five for the rest of their trip to Kenya and Tanzania.

Knowing that they have spent a  great time in Egypt and will spread the word and tell everyone how peaceful & safe Egypt is.


Chile – Exclusive Experience

  • The resturants were the highlight - these guests were real foodies, and they thought that the chef  there were UNBELIEVABLE. They wanted to let you know that a fully booked property was a true blessing in disguisewith only 4 rooms in the entire property, they felt that it was practically an exclusive experience especially for two couples. Thank you for recommending this.
  • Easter Island – Property was lovely.  They said the quality of the tours was excellent

Thanks so much!

Agent & Guest

Galapagos – The Galapagos islands are magic!Ecuador & The Galapagos Islands

We loved our trip.  The Galapagos islands are magic!

All to the places we visited were fantastic, and the final excursion kayaking at the beach was the best choice for our kids.  Thank you so much for arranging this for us.   It was a fantastic trip!


Kenya – “What A Gem”Kenya

We spent the most of the time with our driver, “What A Gem” He taught us a lot, showed us a lot and got from place to place safely.  No Small task with the roads in Kenya.  Our driver was also very good on our first and last days – very informative and responsive to us.


Mt. Kilimanjaro – Tanzania Africa- Guides were exceptional!Tanzania

Our Pre Departure information was very helpful in our preparation it gave us a good sense of what to expect and we were very pleased with their accommodations and the guides were exceptional!


Kenya – A Trip of A Life TimeKenya

Thank you for everything, Your Destinations Specialist were great, everything was well planned and the service was wonderful, everything from our Hotels, Tours and your White Glove Services. This was truly a  Tip of A life time!


COSTA RICA – Our Guides Were A JoyCosta Rica

Our guides were a joy to spend time with and were professional and knowledgeable, truly committed to enhancing our experience.

From our Guest

COLOMBIA – How Responsive and Wonderful Your Trip Itineraries AreColombia

I was very impressed by the frequent up-dates I have been getting from The Big 5 on (Guest) Colombia trip. I am referring you to 3 of my co-workers for future trip planning.  I have told them how responsive and wonderful you and your trip itineraries are.

Travel Agent

CHINA & JAPAN – The Highlight of Our TripChina Including Tibet, Japan

“ I am emailing you to commend Big Five for the quality of your guides and your drivers during our recent trip to Asia.”  My wife and I really appreciated not only their professionalism and knowledge, but for their friendship.  These are really quality people who made our trip enjoyable and memorable.  The drivers were also professional and sociable,especially in Tokyo.  When people ask me what the highlight of our trip was I say that it was the people that we met.  Thank you to Big Five and your really great guides for making our trip so memorable.

From our Guest

Machu Pichhu- Absolutely FantasticPeru

We have no words to thank you for the absolutely unbelievable service and the courtesies extended to us; your entire staff and the arrangements were absolutely fantastic.  They were very helpful and took great care of us and Machu Pichhu was teriffic!.  My utmost congratulations to all of you for the wonderful team you have put together.  I will definitely be sending alot more business your way and once again many many thanks.

Travel Agent

JORDAN & TURKEY – Your Trip Planning Help Was INVALUABLE!Jordan

Big Five’s trip planning help was INVALUABLE!  First, because I had worked with you and my co-worker on previous trips so I knew Big Five knew their stuff! having  Destination Specialist who have visited Jordan and Turkey always gives clients (and travel agents) a reassured feeling of that personal “boots on the ground” experience.

Jordan was an incredibly life-changing experience: swimming in the Dead Sea, visiting Petra, the Bedouin camp, the Red Sea each of these would have been worth a separate journey.  And we did them all in one trip!

Very important: we always felt safe and welcome everywhere we went, in both Jordan and Turkey, I got the feeling they really like Americans!

I really wanted to make use of your White Glove Service®, but I honestly didn’t need to!  From the time, we walked out of the jetway in Amman, where we were welcomed by(a Big Five representative) from the local office to he moment, that same person shepherded us through the gate for our flight home two weeks later, all our needs and wants were met by our guides and by the hotel staffs.

Travel Agent & Guest