Why Big Five?
Five Reasons to Travel with Big Five Tours
1. Level of Staff Knowledge
At Big Five, you are working with one of the most experienced groups in the travel industry. Our Destination Specialists receive 900+ hours of in-destination and in-office training annually; and have a combined average 17 years experience in travel.
2. Big Five is in the top one percent of luxury tour operators to place on Travel+Leisure’s A-List
Big Five’s Destination Specialists have appeared on the A-List of top travel professionals from 2009 to 2014. This list validates the value of experience. This recognition is achieved by going through unbiased questioning and itinerary planning, and it is not based on voting by magazine subscribers.
3. White Glove Service® Guest Assistance
Big Five provides a personal experience that begins with a live person answering each call promptly during business hours. Our 24-hour White Glove Service® guest assistance desk is manned by a team of specialists available 365 days from anywhere in the world. WGS® is your:
- Personal concierge service for anything from dinner reservations to hard-to-get special event tickets
- Assistant to relay messages to family and friends, to help arrange private air charters and other details
- Emergency specialist who is there to tackle any emergency situation from lost luggage to stolen passports to emergency medical assistance
- Information kiosk for all the latest news, weather, airline delays; whatever information youneedto make your journey run more smoothly
- Organizer who can coordinate special events such as a birthday or anniversary dinner, flowers or gifts
4. Willingness to Customize
Our Destination Specialists combine creativity with their impressive knowledge to customize clients’ journeys to meet each guest’s interests, whether that is honeymoon couples, families or special interest groups.
5. A Sustainable Future
Big Five guests benefit from our partnerships with properties and suppliers who have strong sustainable ethics built into their operations, which assures each guest will experience the best a destination has to offer. As part of our commitment, we employ local professional guides and drivers in each destination; and we support local initiatives dedicated to cultural preservation and habitat conservation.